Our Privacy Policy

Life Oils wasn’t created in a boardroom.

Last updated: 25 February 2026

Life Oils respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you use our website, purchase products, subscribe to our newsletter or contact us.

Life Oils is operated by:

Life Oils UK Ltd

Cambourne House

17 Courtenay Park

Newton Abbot

TQ12 2HD

Company Number: 16120006

Email: [email protected]

For the purpose of UK data protection law, Life Oils UK Ltd is the data controller.

1. Information We Collect

We may collect and process the following personal data:

Information you provide directly

Name
Email address
Telephone number
Billing and delivery address
Order details
Messages submitted via contact forms

Information collected automatically

IP address
Browser type and device information
Pages visited and time spent on site
Cookie data

2. How We Use Your Information

We use your personal data to:

Process and fulfil orders through WooCommerce
Communicate with you about your purchases
Respond to enquiries submitted via contact forms
Send marketing emails (where you have opted in)
Improve website performance and user experience
Comply with legal and accounting obligations

We only process your data where we have a lawful basis under UK GDPR.

3. E-Commerce (WooCommerce)

Our website uses WooCommerce to manage online purchases.

When you place an order, we collect necessary billing and delivery information to:

Process payment
Deliver your products
Provide customer support
Maintain accounting records

Order information is retained in line with UK tax and legal requirements.

4. Payments (Viva Payments)

Payments are processed securely via Viva Payments.

We do not store full debit or credit card details on our servers.

Viva Payments may collect and process payment information in accordance with their own privacy policy.

5. Contact Forms

When you submit a contact form, we collect:

Your name
Email address
Contact number (if provided)
Message content

This information is used solely to respond to your enquiry.

6. Email Marketing (Mailchimp)

If you subscribe to our newsletter, your email address will be processed by Mailchimp.

We use Mailchimp to send updates, educational content and occasional product information.

You may unsubscribe at any time by clicking the unsubscribe link in any email.

Mailchimp processes data in accordance with their own privacy policy and applicable data protection regulations.

7. Analytics (Google Analytics)

We use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymised information such as:

Pages visited
Time spent on site
Device type
Approximate location

This helps us improve our website and user experience.

Google may process this data on servers outside the UK. Appropriate safeguards are in place.

8. Cookies (CookieYes)

Our website uses cookies to:

Enable essential website functionality
Improve user experience
Analyse performance
Support e-commerce features

We use CookieYes to manage cookie consent in compliance with UK GDPR and PECR regulations.

You may manage your cookie preferences at any time via the cookie settings link.

9. Google Search Console

We use Google Search Console to monitor website performance in search results.

Search Console does not collect personal data directly from users but may process anonymised search behaviour information.

10. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Comply with legal and tax obligations
Maintain business records

Newsletter data is retained until you unsubscribe.

11. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability

To exercise any of these rights, please contact:

[email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12. Data Security

We implement appropriate technical and organisational measures to protect your data from:

Unauthorised access
Alteration
Disclosure
Loss

However, no online transmission can be guaranteed to be completely secure.

13. Third-Party Services

We may share necessary data with trusted third parties, including:

Payment processors (Viva Payments)
Email marketing provider (Mailchimp)
Analytics provider (Google)
Website hosting provider

These providers process data only as necessary to deliver their services.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Information

If you have any questions regarding this Privacy Policy or how we handle your data, please contact: